May 12Trust — Your Ultimate Competitive AdvantageIn April, my husband and I drove to Asheville, North Carolina to spend a long weekend with friends. That’s 888 miles from our home in Natick, Massachusetts, 15 hours driving. A daunting distance. To lure myself into the car for that adventure, I needed to know it could make the…Brand Strategy8 min read
Apr 14Will You Know When It’s Time to Go?This post is based on excerpts from my book, Teenage Wastebrand: How Your Brand Can Stop Struggling and Start Scaling. Several of my teenage memories recall disagreements and negotiations with my parents over my curfew. Until the middle of my senior year in high school my parents insisted I be…7 min read
Mar 11Save Your Brand from Marketing BlundersLast November 2 nd, a thick white envelope from Ocean Conservatory arrived in the mail. I’d never heard of the organization. As a family we had donated to a similar organization in the past. I assumed Ocean Conservatory had gotten my name from a shared list. I smiled to myself…Marketing Strategy Tips6 min read
Feb 11When Your Brand Outgrows Its NameI named my brand in a hurry. That was not my plan. I started my company in November 1999, while two months pregnant with my daughter. My plan involved networking for the remaining seven months of pregnancy, taking a real maternity leave (not the corporate 10 weeks), and turning the…Branding7 min read
Jan 14What 10 Years of Varsity Marketing Newsletter Writing Has Taught MeTen years ago, I pressed send on my first Varsity Marketing Newsletter. Unbeknownst to you, my wonderful readers, the launch was over a year in the making. Starting a newsletter was part of my marketing plan in 2010, but by September I still hadn’t begun. That changed when I hired…Email Marketing Tips5 min read
Dec 10, 2021The Free Dessert that Made Things WorseOn a bright mid-October Monday, my friend Liz and I had a strange experience when we had lunch outside at a restaurant. Sunlight warmed the patio where two parallel rows of tables were spaced about 15 feet apart. …Cx7 min read
Nov 12, 2021Holiday Card Dos and Don’ts — Holiday Marketing TipsHave you heard a December holiday song yet? It always amazes me how early the holiday music starts. I am among the 81 percent of Americans who don’t want to hear it in stores before Thanksgiving. But while I am not ready to endure endless loops of “Grandma Got Run…Holiday Cards5 min read
Oct 8, 2021Want Loyal Customers? Save Them Time.My internet browsers open to the front page of The New York Times. For years, the first thing I would see when I went online looked like this:Customer Experience6 min read
Sep 24, 2021Up Your Niche-Marketing Game with a Blueberry-Picking ApproachEvery summer I go berry picking at least once. This year my husband and I picked blueberries on an August Saturday at Tougas Farm in Northborough, Massachusetts. During the two hours we were in the field, I reveled in the berry-picking crowd. Entire families picked berries together. Parents with toddlers…Niche7 min read
Jul 24, 202110 Marketing Lessons I [Re]Learned from Self-Publishing My BookFor 21 years I’ve been marketing my services. My book pushed me into the realm of product marketing. By self-publishing my book Teenage Wastebrand: How Your Brand Can Stop Struggling and Start Scaling, I got to create, produce, and market a product. People ask me how long it took to…Self Publishing7 min read